Difficult conversations
made easier
the Restorative Way

Addressing Pandemic Trauma - Conversations that Heal


Why now, more than ever, we need to be able to have conversations that heal with people around us who might be in trauma.

The S.H.I.F.T. Trauma-Responsive Communication technique is a way for anyone to be able to do that.

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Are you trying to communicate with someone in distress?


I developed the S.H.I.F.T. Trauma-Responsive Communication Technique over the course of 20 years of working with individuals impacted by criminal violations and highly destructive misconduct and conflict. S.H.I.F.T. enables us to connect with individuals in extreme distress or trauma to help them talk about their experience.  

Using voice, mannerisms, and specific language, the technique is designed to gain the trust of an agitated or withdrawn person and help that person return to the present moment by helping them feel safe and cared for.

S.H.I.F.T. describes the steps of the...

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Conflict at home? There is a way out


Are you fighting with your kids about online learning?

Are they struggling to keep up?

These are not normal times.

Do you want to have a way that makes the tough stuff easier to discuss so that you can resolve the conflict?

We would like to offer you a way to have the conversation so it won't dissolve into a power struggle or heated argument.

Take advantage of our Cyber-Monday offer and learn the S.H.A.R.E. structured conversation process for FREE here

If you know anyone who is struggling to have a difficult conversation, please forward this to them. Its our gift to you!...

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Do you want to be right or happy?

In the previous blog I mentioned that I have two friends (“Jack” and “Cheryl”) who are married to each other and have radically different opinions on COVID-19; on immigration; on climate change; on the election; on the future of this country. They’ve been married for over 15 years.

Cheryl explained “Our different views have never been a problem because we adopted a kind of ‘live and let live’ attitude. But ever since the pandemic and the election, the silence has become bitter. If something doesn’t change, we’re headed for divorce....

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How do you start a conversation that will heal ourselves, families, communities and nation?

How in the world are we ever going to work through the polarization and extreme divisiveness that is ripping our nation, communities and families apart? Radically different perspectives about the elections, the pandemic, racial injustice, immigration, the environment, the economy, and health care continue to fuel a type of social civil war rife with animosity, hatred, and violence. The echo chambers of social media only amplify what we think we know to be true.

How are we ever going to reconcile our differences and unite as a country? Is there a way to understand what is really going on...

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