Difficult conversations
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the Restorative Way

Addressing Pandemic Trauma - Conversations that Heal


Why now, more than ever, we need to be able to have conversations that heal with people around us who might be in trauma.

The S.H.I.F.T. Trauma-Responsive Communication technique is a way for anyone to be able to do that.

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Are you trying to communicate with someone in distress?


I developed the S.H.I.F.T. Trauma-Responsive Communication Technique over the course of 20 years of working with individuals impacted by criminal violations and highly destructive misconduct and conflict. S.H.I.F.T. enables us to connect with individuals in extreme distress or trauma to help them talk about their experience.  

Using voice, mannerisms, and specific language, the technique is designed to gain the trust of an agitated or withdrawn person and help that person return to the present moment by helping them feel safe and cared for.

S.H.I.F.T. describes the steps of the...

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